Shipping and Returns Policy
We want your order to arrive safely and make resolving any issues as straightforward as possible. Please review the following policy before placing an order.
Shipping & Delivery
We ship worldwide from our warehouse in China. For orders within the United States, your order may be fulfilled from either our US warehouse or China warehouse, depending on product availability and stock location.
Estimated delivery time is 7–15 business days. Delivery times are estimates and may vary depending on destination, carrier operations, customs clearance, local postal services, holidays, weather conditions, or other circumstances outside our control.
International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country. Customs clearance may cause additional delivery time. Any applicable import charges are the responsibility of the recipient unless otherwise stated at checkout.
Order Processing
Orders are prepared and processed before shipment. Once an order has entered processing or has been shipped, we cannot guarantee that changes or cancellations can be made.
If you need to cancel your order, change an item, or correct your name or shipping address, please contact support@blnch.com as soon as possible.
We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped. Changes and cancellations are not guaranteed.
Once an order has shipped, we cannot cancel it, change the delivery address, or issue a refund because incorrect information was provided at checkout.
Customers are responsible for reviewing their name, shipping address, apartment or unit number, postcode, and other delivery information before submitting an order.
Delivery & Stolen Packages
Once tracking information shows an order as delivered by the last-mile carrier, the order is considered delivered.
We are not responsible for packages that are lost, missing, misplaced, or stolen after being marked as delivered.
If your tracking shows delivered but you cannot locate your package, please check with household members, neighbours, reception or building management, and any safe delivery locations before contacting the last-mile courier.
Claims regarding packages marked as delivered must be filed directly with the carrier responsible for the final delivery.
Shipment Protection
Shipment Protection is available only to customers who purchased Shipment Protection during checkout.
Shipment Protection covers eligible orders that are lost while in transit. If an eligible protected shipment is confirmed as lost during transit, you may receive a replacement at no additional charge.
Shipment Protection does not cover packages that have been marked as delivered by the last-mile carrier, including packages that are subsequently reported missing or stolen.
Shipment Protection also does not cover issues caused by incorrect or incomplete shipping information provided by the customer.
Unclaimed, Refused & Undeliverable Packages
Orders that are refused, left unclaimed, not collected, or returned because the recipient failed to complete required delivery or collection procedures are not eligible for a refund.
Customers are responsible for monitoring their tracking information and completing any necessary delivery, collection, customs, or carrier requirements.
If a parcel is returned because an incorrect or incomplete address was provided at checkout, the original order is not eligible for a refund.
Wrong or Damaged Items
If you receive an incorrect or damaged item, please contact support@blnch.com within 5 days of the shipment being marked as delivered.
Please include your order information and clear photographs showing the item and the issue. We may request additional photographs or information to verify the claim.
Once approved, eligible claims may be resolved through:
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A replacement at no additional charge
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Store credit
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A refund to the original payment method
You will not be required to pay additional shipping fees for an approved replacement relating to an incorrect or damaged item.
Claims submitted more than 5 days after delivery may not be eligible for a resolution.
Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 7 days of your order being marked as delivered.
To request a return, contact support@blnch.com within the 7-day return window. Returns must be approved by us before being sent. Do not return any item without receiving confirmation and return instructions from our team first.
The item must be unused, unworn, undamaged, and in its original condition and packaging to be eligible for a return.
Approved returns must be sent to the designated warehouse provided in your return instructions, which may be the warehouse your order was originally shipped from. We do not have one universal return address.
For change-of-mind returns, return shipping costs are the customer's responsibility, and original shipping fees are non-refundable.
Once an authorised return has been received at the designated warehouse, please allow 5–7 business days for inspection and processing.
Return Authorisation
Do not send a return without contacting us first.
We do not operate a single public return address because orders may be fulfilled from different warehouses.
Before returning an item, contact support@blnch.com and wait for return authorisation and the correct return instructions.
Returns sent without prior approval, sent to an incorrect address, or sent to an address shown on the original parcel without our confirmation may not be received or accepted and may not be eligible for a refund.
Return Processing
Once an authorised return has been received at the designated warehouse, please allow 5–7 business days for the return to be inspected and processed.
After your refund has been issued, your bank or payment provider may require additional time to post the funds to your account. This processing time is controlled by the payment provider and is outside our control.
Returned Item Condition
Returned items must be in their original condition. Items showing signs of use, wear, damage, alteration, washing, missing components, or other conditions that prevent them from being resold may be refused.
We reserve the right to assess returned products before approving a refund.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your name or shipping address, contact support@blnch.com immediately.
We will attempt to update the information if fulfilment has not begun, but changes cannot be guaranteed.
If an order has already been processed or shipped before we receive or complete the requested correction, the order cannot be cancelled or refunded due to incorrect customer-provided information.
Delivery Delays
Delivery estimates are provided as guidance and are not guaranteed delivery dates.
Carrier delays, customs clearance, severe weather, holidays, local delivery disruptions, and other circumstances outside our reasonable control may extend delivery times.
A shipment experiencing a delay does not automatically qualify as lost. If tracking stops updating for an unusually long period, please contact us so we can review the shipment status.
Contact Us
For return requests, damaged or incorrect items, order changes, cancellations, or shipping questions, contact:
Please include your order number and relevant details so our support team can assist you.
By placing an order with us, you acknowledge and agree to the shipping, return, refund, and delivery terms outlined above.